FAQ

Lifting is almost always caused by improper nail prep. Ensure you’ve pushed back your cuticles, gently filed your nail beds with a course file and “dehydrated” (our Primer liquid is designed for this purpose)your nails before applying your first layer of base/dip.

Chipping or fine cracks in your dip manicure are almost always caused by not enough dip layers or uneven layers. We recommend starting with a clear dip as your first dip followed by 3-4 dips of your selected dip. We also recommend using clear dip powder as your final dip layer. Also brush off excess powder between dips. You may also experience chipping if you haven’t applied enough activator.

The two main reasons are: you’re nails aren’t fully dried/cured before applying your top coat or you haven’t applied enough activator to your nails. After you’ve filed your nails, apply a second coat of activator to your nails! Let the activator cure FULLY and then wipe off all residue with a lint free cloth. The top coat is formulated to work with the activator to give you that high gloss/shine. Always make sure your nails are dry and fully cured before applying your top coat. Remember dip liquids use a chemical reaction to harden, if your balance of activator to top coat is skewed, you will get inconsistent results. It also helps to do thin,quick strokes for your first layer of top coat followed by a second coat a few minutes later.

The top coat brush came into contact with residual activator! It doesn’t take much for the chemical reaction of the activator to hardened your brush. To prevent this, always make sure your final coat of activator is fully dried and cured. Then thoroughly wipe off your nails with a lint free cloth! (Don’t forget to wipe the side of your nails, and tips!)
To remedy the harden brush, simply place your brush into our “Brush Saver” for up to 30 minutes to restore your brush. We also sell replacement brushes!

There are several methods that can be used to remove dip powder! We recommend the rice method below!
You’ll need:
Gallon ziplock bag, paper towel, 100% acetone, uncooked rice, bowl, and microwave.
1.File off as much of the dip as you can.
2.Warm a shallow bowl of uncooked rice in microwave for 30 sec-1 minute. You want the rice warm, not hot! Meanwhile, place a paper towel inside a gallon size ziplock. Soak the paper towel in acetone.
3.Remove bowl of rice from microwave. Place ziplock bag into bowl of rice. Place your hand inside ziplock bag and rest nails onto the paper towel. Let your nails soak for about 15 minutes. Occasionally rub your nails with the paper towel to remove layers of the dip powder.